While we’re sure you’ll love what you’veordered,we understand that sometimes you might have second thoughts. To make areturn and exchange, you’ll need to follow the instructions set out below.
You have the right to exchange your purchase within 14 daysof receipt of goods. The easiest way to do this is to return the goods to us inaccordance with the below instructions. If you are unable to return the goodsto us before 14 days period has expired you need to notify us of your intentionto exchange, always within the 14 days. To do so, simply email firstname.lastname@example.org and our customerrepresentative will instruct you the detailed steps.
In any case, you must return the goods to us in theiroriginal condition within 14 days of the date on which you informed us that youwish to exchange (or, if you have not told us you wish to exchange, within14days of receipt of the goods).
We will then rearrange your purchase within 14days ofreceiving the returned goods or proof that the order has been returned,whichever is earlier. Any items returned to us must be in their originalcondition – if they are not, we may be unable to accept them, and may add-onthe amount of charges from any exchanged item we send you.
Within14 days after thedate on which you told us that you wished to exchange your purchase, send thegoods you wish to return along with the delivery note to our CHRITIFF Returns Department.
For convenience, you can usethe returns label on the other side of your delivery note. You’ll need to paythe return postage and for safety, we would recommend you use a recordeddelivery service and keep the proof of postage. If we have to pay additionalpostage charges on your package, we may add-on the amount of such charges fromany exchanged item we send to you. Your parcel is your responsibility until itreaches us. We cannot accept liability for goods that get lost or damagedin transit back to us
If you need some help orhave any questions please contact our Customer Services department who are morethan happy to help.
As long as any goods yousend back to us are in their original condition, we will exchange your purchasewithin 14 days of receiving your package or proof that the order has beenreturned.
Customer Services - we canhelp you with your return and exchange.